Cancelling your insurance
You can cancel some or all of your cover at any time by logging into your account and requesting the change online.
Log into your Member Online account.
If you don’t have online access, you can fill out the Cancel your cover form and send it back to us.
You can cancel some parts of your cover while keeping others. Keep in mind that there are rules around total and permanent disablement. It can’t be greater than your death cover amount.
You might have been given Basic Cover automatically. If so, you can cancel it within 60 days of us activating your cover. If you do this, we’ll refund any premiums you’ve paid. This means that your Basic Cover never started, so you can’t make a claim with us.
In all other circumstances, if you cancel your cover it ends on the date we get your cancellation request. We will send you a notice confirming the date your cover ended. You can’t make any claims for events that happen on or after this date.
If you cancel or reduce your cover, you will need to apply again if you change your mind. The insurer will assess your application and may not accept it.