Get in touch with us
Our team can help explain the ins and outs of your Aware Super account or for any general questions you have, we’re here to help.
Festive Season opening hours
All offices will be closed from 5:00pm (AEDT) Thursday 21 December 2023 – 9:00am (AEDT) Monday 9 January 2024.
You can still contact us by phone and online during the below times.
Festive Season Member Support Team opening dates
Friday 22 December |
8:00am to 6:00pm (AEDT) |
Monday 27 December |
Closed |
Tuesday 28 December |
Closed |
Wednesday 29 December |
8:30am to 6:00pm (AEDT) |
Thursday 30 December |
8:30am to 6:00pm (AEDT) |
Friday 31 December |
8:30am to 6:00pm (AEDT) |
Monday 3 January |
Closed |
Tuesday 4 January – Friday 7 January |
8:30am to 6:00pm (AEDT) |
Call us
Call 1300 650 873 to speak to our member support team or book an advice appointment.
Monday to Friday 8:00 am to 7:00 pm (AEST/AEDT)
Calling from overseas (+61 3) 9131 6373
Make an online enquiry
Complete our online enquiry form and we'll make sure the right team gets in touch with you within 3 business days.
I want to
You can make a withdrawal online, select from one of the options below
Withdrawing from your super account
Your super can be accessed in certain circumstances where a 'condition of release' has been met. Tax may apply. Withdraw online now.
Financial hardship withdrawal
If you’re unable to cover your immediate living expenses, despite having received government support, and you’ve been with the fund for more than 6-months you may be able to access your super early through a financial hardship application. Apply online now.
Make extra withdrawals from your retirement account
This is on top of your regular income payments. You can now complete this online.
Watch our super helpful videos on how to make a lump sum withdrawal or financial hardship withdrawal here.
To consolidate online, you'll need to log in to your account online to begin your search.
- If searching for the first time, you will need to verify your identity using two pieces of ID from the list provided. This could be a driver’s license and Medicare card. After ID verification, your search will begin automatically.
- If you have searched before (within the last 12 months), a PIN code will be sent to your mobile to verify it’s you.
- Review the super we’ve found and click the ‘consolidate’ button.
You can claim or vary a deduction for personal contributions online. Start your application now.
Watch our video on how to complete a tax deduction claim online.
Due to the recent upgrade, pension payment dates changed. Download your new Income payment processing and payment calendar below:
- Fortnightly payments (PDF 72kB)
- All other payment frequencies (PDF 66kB)
You can turn your super into regular income payments from a Retirement Income account. Open an account online.
StatePlus clients
General enquiries 1800 620 305
Monday to Friday 8:00 am to 7:00 pm (AEST/AEDT)
Calling from overseas (+61 3) 9131 6373
Our chatbot is being upgraded
Our chatbot will be back online to help you with general questions about your super or account next week.
Aware Super mailing addresses
Aware Super
GPO BOX 89
Melbourne VIC 3001
Our office locations
View office and appointment locations near you and get directions