When you can expect your money
Once we’ve received your form, we will:
- Send you an SMS confirmation.
- check that all requirements are complete. If there is information missing we will contact you for further information.
- check your account to make sure the funds have transferred.
You can track the status of your withdrawal request anytime through your Member Online account.
- login to your Member Online account
- Select Activities, then
- ‘My Activities’.
Your withdrawal will be processed within 3-5 business days provided we have everything we need.