Encrypting your data
When you access your Aware Super account, your information is protected by the latest industry encryption technology, which safeguards any sensitive data being sent between your computer and our systems. Simply look for a padlock in the address bar before the URL, or website address, which indicates that the website has a valid security certificate issued by a trusted authority.
For some tasks you complete online, we may send you an authentication code to your mobile number or email address - this process is called two-factor authentication. Once you get the code, simply enter it on screen and you can proceed. This extra layer of security is to help make sure other people can’t log in as you.
Please contact us immediately if:
- you receive an SMS or email security code sent from us and don't know why
- you receive a request for your account or member number and/or password by email or SMS
- your access to the secure portal has been suspended
- your mobile phone can’t make phone calls and after contacting your mobile phone provider you find out your number has been ported, or transferred, to another provider without your knowledge.
If you're signed on to one of our sites and haven’t used it for several minutes, your session will time out. This is designed to prevent unauthorised users from accessing your private data on a device that has been left unattended. To start your online activity again simply re-enter your login details.