The Aware Super mobile app

Absolutely. We value and protect your security as much as we do ours. We use a highly secure server that encrypts all of the information on our app.

The mobile app is also session-based. This means that as soon as you close the app, your information is no longer available on your device.

Aware Super members with the following account(s): Employer Sponsored, Personal, Police Blue Ribbon, Ambulance Officers, Retirement Income or Retirement Transition account, who have set up online access to their account. If you don’t have online access set up yet, click here to set it up.

Click on the 'forgot password' link. You’ll then be asked to provide your mobile number, name and date of birth. If your details match what we have on file for you, you’ll be sent an SMS to your mobile containing a one-time PIN. Once you enter that one-time PIN, you’ll be able to reset your password.

Contact us if you think we don’t have the right details for you on file.

No, the Aware Super mobile app is available on mobile devices only.

The digital member card is a one-stop shop for all your superannuation details you need when you fill in your ‘choice of fund’ form when you change to a new employer.

In our app, you can share these details directly with your employer via email. Just tap the ‘Profile’ button to access your digital member card, then click on ‘Email your employer’ and a prefilled email with your superannuation details will pop up, ready to send to your employer.

To update your details, log into the app and tap the 'Profile' button. Once you are on the ‘Profile’ screen, tap on the “Update details” button.

Log into the app by using the same login details you use for online access to your account via our website.

If you don’t have online access set up yet, click here to set it up.

Yes, you can. To change the way your super is invested, login to the app. Once you’re logged in, the app will take you to your super dashboard. There, tap on the ‘change investment allocations’ button.

No, you must be an Aware Super member with the following account(s): Employer Sponsored, Personal, Police Blue Ribbon, Ambulance, Retirement Income or Retirement Transition account, to use the app. To become a member and find out more about why to choose us, click here.

Once a newer and improved version is available, downloading the app again will ensure you get access to the latest functions. If you have the previous version of the app installed on your device, it may no longer be supported and you’ll need to download the new version from the App Store.

Yes you can. Login to the app and click ‘Make a Contribution’ from the home screen. You can choose to make a contribution via direct debit from your bank account, or via BPAY.

Your Touch ID or Face ID login may be disabled after you update your operating system (iOS or Android) or your Aware Super app. If this happens, you can re-enable Touch ID or Face ID after signing on with your username and password. If your username or password is changed, you will also need to re-enable your Touch ID or Face ID, after logging in with your new username and password.

Disable Touch ID or Face ID at any time by logging into the app, tapping on the ‘Profile’ screen, then sliding the ‘Fingerprint’ toggle under ‘Login & Security”. Once Touch ID or Face ID is disabled, you can login with your username and password.