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End of Year Important Dates: For all end of year processing cut-off details including benefit payment and retirement income applications, investment switches, withdrawals and office hours please view our important dates page.

Book an appointment for grief support

If you or your family are feeling grief after difficult news or loss and are struggling to cope – this service can help. 

Our insurer offers confidential grief support through Assure Programs – a specialist counselling organisation. 

If you’re experiencing distress or overwhelming feelings that are hard to manage, you can speak with a grief support counsellor who can help you.

Call Assure Programs on 1300 820 733 for a private discussion.

Key points:
 

  • Speak with a qualified grief counsellor over three, one-hour sessions.
  • You can choose to meet face-to-face, online, or on the phone.
  • This service is completely confidential.
  • You can access the service at no extra cost.
  • This service won’t affect any claim you may have with the insurer.
  • The service is available to Aware Super members and their immediate family members.
  • You don't need insurance with us to use the service.
  • This service is open 24 hours a day, seven days a week.

Who can access this service?

Our Grief Support service* is available for:

  • Aware Super members who have been diagnosed with a terminal illness.

  • Immediate family members of an Aware Super member who has become terminally ill or passed away.
     

* This service can only be accessed in Australia. Immediate family member(s) must reside in Australia and includes spouse, partner, de facto, children, parents and siblings.

Call Assure Programs to get started

To access the grief support service, simply call Assure Programs on 1300 820 733 for a confidential discussion. 

Learn more about how the grief support service can help you.

More support

Looking for mental health support

Talk to a qualified mental health professional.    

Get financial hardship support

If you’re experiencing severe financial hardship, you may be able to access your super early. 

How to make an insurance claim

What you need to know about making a claim.