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Book a Mental Health Assist appointment

If you’re suffering from a mental health challenge, it’s important to get help as soon as possible. Make an appointment with Teladoc Health’s mental health service. You can easily access timely care, support and tools, so that you can be the best version of yourself. 

This discrete, online service is provided by Teladoc Health. A quality, virtual, healthcare provider that Aware Super partners with. 

Call Teladoc Health on 1800 830 082 to make an appointment with a mental health professional.

Key points:

  • You’ll speak with a qualified psychiatrist or psychologist within ten days.
  • This service is completely confidential.
  • You'll meet online at a time and place that’s convenient for you. 
  • The service is available to Aware Super members with insurance, plus their partners and children over 18 years old.

How this service works

1. Reach out

Call Teladoc Health on 1800 830 082 for a private discussion.

2. Speak with a mental health nurse

You’ll speak with a mental health nurse online. They will talk with you to understand how they can best help. You'll be matched with a qualified psychiatrist or psychologist within ten days.

3. Talk to an expert 

You will speak with a psychiatrist or psychologist for a one-hour video call. They will put together a detailed report outlining your diagnosis and treatment options.

4. Plan a way forward 

The mental health nurse will explain the expert’s findings in the report to you on a video call. Medicare can provide a rebate for up to ten sessions of therapy per year. Therapy can be completed through Teladoc Health or by an expert in your local area.

The mental health nurse will:

  • work with you and your GP to organise any medication
  • put in place a Medicare mental health plan if necessary
  • support you for up to six months. 

5. Check in

The mental health nurse will touch base with you in six months to see how you are going and help adjust your plan if needed.


This service is not for mental health emergencies. If you or a member of your family need urgent help call:

  • Triple zero (000)
  • Lifeline on 13 11 14 - 24 hours a day, 7 days a week
  • Or the mental health helplines through Health Direct.

Check your mental health wellbeing score

Answer some quick questions to find out where your mental health is at. The survey is annonymous, the results are private, and you'll be directed to some useful resources.

Check now

Where to next?

Directory of support services

Free and low-cost government and community support services.

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Talk with a dietician or exercise physiologist.

Financial hardship support

Struggling with financial stress? You may be able to access your super before you retire.