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We’re preparing your 2024/25 annual statement, with delivery starting from 11 September. It may take a few weeks to arrive by mail or online. You can update how we send it to you in Member Online. More information on your annual statement.

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Death claim form

Retire couple laughing

Death claim notification

Dealing with paperwork after losing someone can be hard - we’re here to help you navigate what comes next. This form is the first step to get the process started and make things a little easier moving forward. 

Still figuring things out?
If you’re still getting things in order or want to better understand how death claims work, we’ve prepared some additional information to guide you. 
View the Fact Sheet

Notify us of a member's death

Deceased member's details

*Required information

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Providing a member number helps us find their details faster.

Include any biological, adopted, step-child, and any child of the deceased member that is under 18 years old. 

Include any biological, adopted, step-child, and any child of the deceased member that is 18 years old or over.

A financial dependant is someone who relied on the member to help them meet their daily living expenses.

Your details

Include area code e.g. +61

Case Manager contact

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