Complaints and disputes
View the Aware Super complaints policy.
If you wish to make a complaint, please:
Complete and submit a complaints form online via our Contact us page, or
For all general enquiries 1300 650 873
Monday to Friday | 8:30 am to 6:00 pm (AEST/AEDT)
Overseas callers +61 3 9131 6373
Fax: 1300 722 072
Send us a mail
GPO BOX 89,
Melbourne VIC 3001
Research at Aware Super
Why we use member research?
By looking at the feedback of our members (and other customers, such as employers and clients); we can identify what we are doing right, what we can do better and what action we can take to continue meeting the needs of our members and our strategy.
Who’s contacting you?
Occasionally, Aware Super may send you an email invitation to complete a survey using either ‘We are Aware’ or ‘VOC Aware’ as the email senders.
From time to time, we may also use third-party market research agencies to conduct research on our behalf by email or phone. Market research agencies we partner with include:
- CSBA: Customer Service Benchmarking Australia
- Investment Trends
Why we use member feedback?
Any feedback you provide may be made available to Aware Super staff for member/employer experience, service and product improvements.