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How to make a death claim

2025    |    5min read


We understand that losing a loved one is a really difficult time, and we want to make the process of making a death claim as smooth as possible for you.

We’ll provide you with a dedicated Case Manager, who’ll contact you within 10 business days of notifying us, to help guide you through the entire process. They’ll help you complete the forms and give you tips on how to get hold of any supporting documents you may need.

The steps you will go through

Below is an outline of the process to help guide you through making a death benefit claim.

Notify Aware Super

Receive your claim pack

Submit your claim

Claim assessment

Claim decision

Notification of the outcome

  1. Notify Aware Super

    The first step is to let us know that someone has passed away. You can do this by filling in our online notification form or by calling us on 1300 650 873.

    When you notify us, we will need some of the member’s details such as:

    • First and last name
    • Aware Super membership number (if known)
    • Last known residential address
    • Date of birth
    • Date of death

    After you notify us, we’ll send you a confirmation email with some information to help you get started.

  2. Receive your claim pack

    Your Case Manager will send you a claim pack and advise what documents you will need to complete. The pack will also include information about the member’s account — such as the estimated balance, any insurance they had, and if they nominated someone to receive the benefit.

  3. Submit your claim

    You don’t need to have everything ready at once, you can send us the required information, as you gather it along with your claim form. Your Case Manager will be in touch if anything is missing.

    If more than one person is making a claim, each person must complete and return their own documents.

  4. Claim assessment

    When we receive your documents, we will check that everything is correct and complete. If the member had insurance, we would also send that information to the insurer to assess.

    We may also contact other people who could be entitled to the benefit. Your Case Manager will stay in contact with you and let you know if we need anything else.

  5. Claim decision

    By law, we must pay the death benefit to the person or people who are legally entitled to it. This may be someone the member nominated, or someone who was dependent on them.

    If there is no valid nomination, we follow superannuation law and fund rules to decide who can receive the benefit. If more than one person is eligible, we give everyone time to accept the decision or raise any concerns within 28 days of the Trustee writing to the relevant people advising of the proposed decision.

  6. Notification of the outcome

    Once the decision is final, we will contact the people who will receive the benefit. We’ll ask them how they would like to be paid and request payment details. Your Case Manager will explain your options.

Find out more

You can find more details about each step in our Fact Sheet. This will give you extra information to help guide you through the process.
View Fact Sheet

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