Direct debit service agreement

Direct debit service agreement (once-off contributions)

This agreement outlines our service commitment to you regarding Direct Debit Request (DDR) arrangements made between Aware Super and you. It sets out your rights, our commitment to you and your responsibilities, together with where you should go for assistance.

If you have any queries concerning this agreement or any debits made under it, please call our Member Centre on 1300 366 216.

 1. Initial terms of the arrangement

• In terms of the DDR arrangements made between the trustee and signed by you, the trustee undertakes to debit your nominated account for the amount specified for contribution into your nominated super account

2. Drawing arrangements

• The drawing under this DDR arrangement will take place on the date you have selected

• This debit or charge will be made through the Bulk Electronic Clearing System (BECS) from your account held at the financial institution you have nominated below and will be subject to the terms and conditions of the Direct Debit Request Service Agreement.

3. Changes or enquiries

• All personal information held by the trustee will remain confidential, except the information required by the trustee’s financial institution to initiate drawing from your nominated account.

4. Your obligations

• You must ensure that:
• your nominated account can accept direct debits. Your financial
  institution will be able to confirm this for you.
• the details you give the trustee of your nominated account are correct.
• you meet the eligibility requirements for making personal contributions.
• If your drawing is returned or dishonoured by your financial institution, we will inform you in writing. We may decide to recover from you any dishonour fees charged by the bank.

5. Disputes

• If you believe that a drawing has been initiated incorrectly, we encourage you to contact us directly by calling our Member Centre on 1300 366 216, between 8.30am and 5pm, Monday to Friday.
• If you do not receive a satisfactory response from us regarding your dispute, please contact your financial institution who will respond to you with an answer to your claim:
• within five working days (for claims lodged within 12 months of the disputed drawing), or 
• within 30 working days (for claims lodged more than 12 months after the disputed drawing).
• The trustee will refund the drawing amount if we cannot substantiate the reason for the drawing.
• Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.

Direct debit service agreement (ongoing contributions)

This agreement outlines our service commitment to you regarding Direct Debit Request (DDR) arrangements made between Aware Super and you. It sets out your rights, our commitment to you and your responsibilities, together with where you should go for assistance.

If you have any queries concerning this agreement or any debits made under it, please call our Member Centre on 1300 366 216.

1. Initial terms of the arrangement

• In terms of the DDR arrangements made between the trustee and signed by you, the trustee undertakes to periodically debit your nominated account for the amount specified for contribution into your nominated super account.

2. Drawing arrangements

• The first drawing under this DDR arrangement will take place on the start date you have selected. If we receive your form on or after five days from the start date selected, the first drawing may happen on the next scheduled drawing date.
• Thereafter, we will debit your account on your selected payment day and frequency.
• This debit or charge will be made through the Bulk Electronic Clearing System (BECS) from your account held at the financial institution you have nominated below and will be subject to the terms and conditions of the Direct Debit Request Service Agreement.

3. Changes or enquiries

• The trustee will not make any changes to this DDR arrangement unless advised by you.
• To change your DDR arrangement, you must complete another Personal contributions via direct debit form (V307) and return it to VicSuper at least five working days prior to the next scheduled payment date (the first working day of the month).
• Changes to your DDR arrangements may include:
• changing the account from which your direct debits are made
• changing your payment amount.
• All personal information held by the trustee will remain confidential, except the information required by the trustee’s financial institution to initiate drawing from your nominated account.

4. Deferring or cancelling this arrangement

• You can defer or cancel your DDR arrangement with the trustee at any time.
• To defer or cancel your DDR arrangement, you must complete another Personal contributions via direct debit form (V307) and return it to us at least five working days prior to the next scheduled payment date (the first working day of the month).
• If the above request is not received by the trustee at least five working days prior to the next scheduled drawing date, the debit will be drawn as per your original DDR arrangement with us and acted on thereafter.
• If you wish to recommence direct debits from your account at a later date, you will need to complete another Personal contributions via direct debit form (V307) and return it to us. Please retain this direct debit service agreement for your records.

5. Your obligations

• You must ensure that:
• your nominated account can accept direct debits. Your financial institution will be able to confirm this for you.
• on each drawing date, there are sufficient funds cleared in the account nominated you have nominated.
• you advise us if the account you nominated is transferred or closed.
• the details you give the trustee of your nominated account are correct.
• you meet the eligibility requirements for making personal contributions.
• you notify us if your circumstances change and you no longer meet the eligibility requirements for making personal contributions.
• If your drawing is returned or dishonoured by your financial institution, we will inform you in writing and your payments will cease until you elect to recommence making personal contributions via direct debit. We may decide to recover from you any dishonour fees charged by the bank.

6. Disputes

• If you believe that a drawing has been initiated incorrectly, we encourage you to contact us directly by calling our Member Centre on 1300 366 216, between 8.30am and 5pm, Monday to Friday.
• If you do not receive a satisfactory response from us regarding your dispute, please contact your financial institution who will respond to you with an answer to your claim:
• within five working days (for claims lodged within 12 months of the disputed drawing), or
• within 30 working days (for claims lodged more than 12 months after the disputed drawing).
• The trustee will refund the drawing amount if we cannot substantiate the reason for the drawing.
• Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them