Reports from the media and the police signal that criminals are deliberately targeting superannuation fund members through illegal early access to super benefits and unauthorised withdrawals from member accounts using identity fraud.
How to protect your computer
- Install firewall software - You should install or configure a personal firewall on your computer to create a security barrier between your computer and the internet, for example if you are using a Windows operating system, you could enable the Windows Firewall.
- Install anti-virus software - You should install anti-virus software to protect your computer against malicious software and ensure you keep it updated. You should regularly scan your computer for viruses.
- Updating your operating system - Computer operating systems are complex and vendors frequently release patches to fix security weaknesses. You should regularly update your computer's software, including your web browsers, from the vendor's website and if possible enable automatic updates.
How we are helping to protect you
We go to great lengths to protect your privacy and funds. Below are some of the ways that we safeguard your information when you are online with us.
Encrypting your data
When you access your account your information is protected by the latest industry standard SSL encryption technology. Simply look for the green padlock and our fund name 'First State Superannuation Scheme' in green when you access our sites.
Additional authentication
For some functions performed online, we may send you an authentication code to your mobile number or email address (this process is called two-factor authentication). Once you get the code, simply enter it into the screen and you can proceed. This extra layer of security is to help ensure that other people can’t login as you.
Please contact us immediately if:
- you receive an SMS or email security code sent from us and don't know why
- you receive a request for your account or member number and/or password by email or SMS
- your access to the secure portal has been suspended.
Session timeouts and lockouts
If you're signed on to one of our sites and haven’t used it for several minutes, your session will time out. To resume your online activity simply re-enter your login details.
We'll automatically disable your online access to our sites if 3 incorrect login attempts are made. This is to stop fraudsters making repeated attempts to get into your account.