Specialist advice

Introductory call

Getting started is easy with a short 15-minute call to understand your financial situation. You won’t get any financial advice at this stage – we’ll just work out what type of advice you need. 

If specialist advice is right for you,  we’ll make an appointment to discuss your situation and options, so you can get a plan in place to make the most of your finances.

Before your advice appointment

Our qualified advisers will help tailor your plan to your life and needs. We start by understanding your current situation to explore what's possible in the future.[AD1]

To prepare for your appointment you’ll need to know details about your overall financial picture. This includes a few things like:

• Assets you own including property and investments
• Any insurances you already have
• Any debts you have
• Your current living expenses.

A good place to start is your myGov account, where you'll find a lot of your financial information in the one place.

When you book your appointment we’ll follow up with a list of items to prepare in advance.

Preparing for a great first appointment

Building the right plan for you is important because it helps you make informed choices between your obligations and goals and gives you the flexibility to adjust course as new situations arise.

Things to think about before your appointment:

• What are the things you want to achieve?
• The conversation will be focused on getting to know you and what you need. Your adviser will explain your options, and how they can help.
• What are the things that worry you?
• What questions do you have for your adviser?
• What would a great appointment look like?

Your first meeting will usually run for around an hour. We’ll also prepare a Letter of Engagement, based on what we’ve discussed with you, and prepare a fee schedule for you to review and agree.

What happens after your appointment

Preparing your financial plan

Your adviser will analyse different scenarios and strategies. They'll also assess how they meet your needs. They’ll prepare your financial plan, detailing and explaining their recommendations. They will then send it to you to review. If you like, your adviser can set up time to take you through your financial plan. They’ll explain their recommendations and your next steps.

Once we’ve discussed and agreed next steps, we’ll support you to put your plans into action.

When life changes

If anything pops up in life, or you want to make changes, we’re a phone call away to help you navigate it all.