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We’re preparing your 2024/25 annual statement, with delivery starting from 11 September. It may take a few weeks to arrive by mail or online. You can update how we send it to you in Member Online. More information on your annual statement.

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Your enquiry has been sent

Thanks for letting us know

That’s the first step done. You’ll receive a confirmation email shortly containing a claim pack.

Within 10 business days, your dedicated Case Manager will be in touch with detailed information about the member’s account and the specific documents you’ll need to submit your claim.

But don’t worry — we’re here if you need us.

If you haven’t heard from your Case Manager after this time, or if you need urgent help, just give us a call on 1300 650 873.

Here’s what to expect next:

Notify Aware Super
Receive your claim pack
Number 2
Submit your claim
Number 3
Claim assessment
Number 4
Claim decision
Number 5
Notification of the outcome
Number 6

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Call 13 14 50 for our translation service and say your language at the prompt.