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Important dates to keep in mind over the festive season

Find out more about the end of year processing cut off dates, and when our contact centres are open over the break.

Benefit payment requests and withdrawals for Investment Funds

Tuesday 12 and Friday 15 December 2023

  • Paper forms received by Tuesday 12 December 2023 will receive payments before Christmas.
  • Web requests received by Friday 15 December 2023 will receive payments before Christmas.

Retirement Income Account applications

Monday 18 December 2023

  • Applications must be received by Monday 18 December 2023 to be included in the pension pay run after Christmas.

Retirement Income payments

Tuesday 26 December 2023

  • Refer to the September Significant Event Notice for details regarding Retirement Income Account changes.
  • Retirement Income payments scheduled for Tuesday 26 December 2023 will be processed on Wednesday 27 December 2023 and are expected to be paid to member accounts between Tuesday 2 January and Thursday 4 January 2024.

Investment option switches

Friday 29 December 2023

  • Paper forms must be received by 29th December 2023.
  • Online switches can be completed on any business day as usual (must submit by 3pm).

Contributions and Applications for the Investment Funds

  • Direct deposit and BPAY payments can be received on any business day as usual
  • Cheques  - no specific cut offs.  Cheques can be received on any business day as usual.  Regional offices should follow the normal cheque process.

Festive season operating hours


  • All offices will be closed from 5:00pm(AEDT) Thursday 21 December 2023 – 9:00am(AEDT) Monday 9 January 2024.

Member Support Team:

  • You can contact our Member Support Team on selected days.

See our operating hours over the festive season

Please note that all requests received must be in good order at the cut off date otherwise the dates provided may not apply.