How to make a complaint
We’re sorry something hasn’t gone right. Please let us know so we can help fix the issue and learn how to do better — at no cost to you.
You can make a complaint in the way that works best for you.
Online
Use the form below to lodge your complaint. We’ll review what you’ve told us and keep you informed.
By phone
Call 1300 650 873 Monday to Friday 8:00 am to 8:00 pm (AEST/AEDT). If your issue is urgent, calling us is the fastest way to speak to someone.
Calling from overseas? Dial (+61 3) 9131 6373
Accessible help
Deaf, hearing or speech impaired
- Choose your preferred National Relay Service (NRS) call channel
- Provide the NRS with our phone number: 1300 650 873.
Translation or interpreter
Call 13 14 50 for our translation service and say your language at the prompt.
By Post
Aware Super
GPO BOX 89
Melbourne VIC 3001
Complaint times can vary. Please see our Complaints Policy for more information.
What to include in your complaint
To help us look into your complaint as quickly as possible, please include:
- Your member number (if applicable)
- Your name and contact details
- What your complaint is about including what happened and when
- The product/service involved
- What outcome you’re seeking
- Any supporting documents ready to send to us when you receive contact details of the case manager or email address.
Call us
Call 1300 650 873 to speak to our member support team or book an advice appointment.
Monday to Friday 8:00am to 8:00pm (AEST/AEDT)
Calling from overseas? Dial (+61 3) 9131 6373
