If you need immediate help, call us on 1300 650 873. Complaint response times can vary, please see our complaints policy.
You can lodge your complaint by:
Complete the form below with as much detail as possible - this will help us speed up the process and respond to your complaint.
We’ll investigate your complaint and keep you informed about the progress of our investigation. Our online help and support centre has a lot of answers we know you could be looking for.
Call 1300 650 873 to speak to our member support team or book an advice appointment.
Monday to Friday 8:00 am to 7:00 pm (AEST/AEDT)
Calling from overseas? Dial (+61 3) 9131 6373
