Friday, 10 June 2022
Aware Super is proud to receive Canstar’s ”Most Satisfied Customers Award” in the Superannuation category for 2022.
Canstar surveyed more than 3,000 Australians to find out how satisfied they were with their super fund, and Aware Super came out on top with the highest overall satisfaction.
“Consumers rated Aware Super highly on investment options and returns, as well as value for money and communication, so it appears Aware Super is doing something right when it comes to meeting customer needs and expectations throughout their journey,” said Canstar spokesperson Joshua Sales.
The award follows Aware Super’s significant investment in developing one of the broadest ranges of help, education and advice – including digital advice – service offerings in the superannuation sector.
”We’re extremely proud to receive this award, and grateful to the more than one million members who trust us to help support them on their journey to, and through, retirement,” said Aware Super Chief Executive Officer Deanne Stewart.
”Our focus every day is on helping to shape the best possible outcomes for our members, because we know how important it is for all Australians to plan for their retirement with confidence. And there’s still more for us to do.
”We recognise how critical it is to make super simple for members, by providing personalised help, financial education and advice services that are accessible when members need them.
”That might mean self-servicing online or via our app, getting in touch over the phone with our service teams, or face to face with a comprehensive financial planner – either in person or, as thousands of our members now prefer, via video conferencing anywhere in the world.
”That’s why we’ve committed to initiatives such as co-designing our mobile app in partnership with our members, or realigning our service teams so they can provide end-to-end support for members who need that extra bit of help when they call us.
“Ultimately, for superannuation members to achieve their best possible retirement outcomes, we need to make super simple. We’ve done well to this point, and we’re excited by some of the innovations we have underway to improve even further in the coming months.”
The Most Satisfied Customers award builds on recent successes for Aware Super, which was also awarded a 5-Star Rating for Outstanding Value in Canstar’s 2022 Superannuation Awards.