Access and manage your account

You can find your member number or username online.

You can also find your member number in your Aware Super welcome email or any of your statements.

If you’ve forgotten your password, you can reset it online.

That’s ok! You can reset your password online.

You will need your member number or username.

If you’re starting a new job, and you want to stay with Aware Super, you will need to complete the Choose Aware Super form (PDF), 182kB and give it to your employer.

Or you may be given a Super standard choice form. You can also fill out the form online through myGov.

When filling out the form, you will need to know:

• your tax file number
• whether your’re full-time, part-time or casual
• your account number.

You can find your account number on your statement or Under the My accounts section when you log in to your account.

You might also need your employee number from your employer as well, which is different to your member number.

Aware Super fund details

Fund name: Aware Super
Aware Super ABN: 53 226 460 365
Unique superannuation identifier (USI): 53 226 460 365 001

Contact details:
Aware Super
GPO BOX 89
Melbourne VIC 3001
Ph: 1300 650 873

Read more on taking your super to a new job

It's simple. Log in to your account > Profile > Communications preferences.

Please contact us on 1300 650 873 if you do not have a mobile phone on your account or want to change your registered mobile number.

We already had multi-factor authentication switched on for sensitive transactions, we have just added an extra security step at log in to help keep your account secure.

Yes, this additional step is to ensure that your account is safe and is required each time you try to log in.

No. We actively monitor the external environment and continually assess our security measures to safeguard your superannuation and information, and we will update that protection when we think it’s necessary.

You can visit aware.com.au/security for up-to-date information on how we protect your super and your personal information.

Yes, this will work from most countries. If you are having trouble logging in from overseas, please call us on +61 3 9131 6373.

If you use a biometric method like facial recognition to log into the app you won’t need to enter a code.

If you log into the app using a username and password, you will be sent a code to your mobile phone and prompted to enter it.

You will get be asked to re-enter it. If this doesn’t work, you can ask to resend a new code. If you enter the incorrect code too many times your account will be locked for ten minutes and then you can retry.

There can be multiple reasons why you can’t log in. We recommend:
 

• Try changing your internet browser from the one you are using to Microsoft Edge or Google Chrome
• Try logging in from a mobile device if you can’t log in via a desktop/laptop computer using or vice versa if using a mobile
• Try clearing your browser history in Settings. Here’s how:
  • Google Chrome: Click the menu icon in the browser upper right corner, then click Clear browsing data.
  • Microsoft Edge: Click the menu icon in the browser upper right corner, then click Settings and Privacy, then click Clear browsing data.
  • Apple Safari: Click the Safari menu, then select Empty Cache