Personal Plus FAQ

TelstraSuper has been supporting members’ retirement outcomes for more than three decades. 

As the superannuation industry continues to evolve, the TelstraSuper Trustee Board has decided that merging with the right partner is the best way to serve members in the long run. Following a comprehensive review of the options available, the Board has determined that TelstraSuper will merge with Aware Super. 

By joining Aware Super, TelstraSuper members will benefit from being part of a much larger fund, which provides the potential for better products and services, lower fees and access to more investment opportunities. 

Importantly, both TelstraSuper and Aware Super have many shared values, including a strong focus on long-term performance, member engagement, personalised service, guidance and financial advice.  

Now the merger is complete, TelstraSuper members have become members of Aware Super, resulting in a combined fund that is expected to manage around $237 billion for around 1.3 million Australians.^[M7]

Aware Super is one of Australia's largest profit-for-member superannuation funds with $208 billion in funds under management* and around 1.2 million members*. Aware Super strives to deliver strong long-term returns for its members and the help, guidance and advice they need to prepare for and enjoy their best possible retirement.

Aware Super started as First State Super in 1992, looking after the retirement savings of NSW government employees. This gave them a deep appreciation of the importance of frontline workers like nurses, teachers and police, as well as an understanding of their retirement needs. Over the years, they’ve successfully brought together members from different funds through mergers: Health Super in 2011, VicSuper in 2020, followed by WA Super later that year.

You can visit Aware Super - Australian Superannuation Fund for detailed information about Aware Super’s products and services, investment performance, updates, and member resources.

*Aware Super, 31 December 2025.

By joining Aware Super, TelstraSuper members will benefit from being part of a much larger fund, which provides the potential for better products and services, lower fees and access to more investment opportunities. 

Importantly, both TelstraSuper and Aware Super have many shared values, including a strong focus on long-term performance, member engagement, personalised service, guidance and financial advice.

Aware Super is a highly regarded, award-winning fund, having won SuperRatings Fund of the Year in 2024 and 2025^[A5] and Chant West’s Pension Fund of the Year 2024 and 2025^[A6].

It is one of Australia’s largest profit-for-member funds, where profits are reinvested for members’ benefit. Aware Super also has significant experience in managing defined benefit arrangements and complex fund designs, so is well placed to support our membership.

 Visit aware.com.au/awards for more information.

Aware Super won SuperRatings Fund of the Year in 2024 and 2025^[A5] and Chant West's Pension Fund of the Year, also in 2024 and 2025^[A6]. 

You can visit  awaresuper.com.au for detailed information about Aware Super’s investment performance. 

Aware Super is a profit-for-member super fund, similar to TelstraSuper. Aware Super is led by a Board of Directors and an executive team. Christine McLoughlin is the Chair of the Board, and Deanne Stewart is the CEO. Like TelstraSuper, the Board includes equal representation from member and employer representatives, plus an independent Chair.

Aware Super started as First State Super in 1992, looking after NSW government employees, giving them a deep appreciation for and understanding of frontline workers like nurses, teachers, police and first-line responders. In 2006, it opened up membership so anyone could join. Over the years, Aware Super has successfully brought together members from different funds through mergers: Health Super in 2011 then in 2020 VicSuper, followed by WA Super later that year.

After merging with TelstraSuper, the Aware Super Board will add two new directors: one nominated by the ACTU and one by the Telstra Group. Aware Super is not a part of the industry super network advertising campaign. You can find out more about the origin of Aware Super at Who is Aware Super?

For the merger to go ahead it has to pass a strict test to ensure that it’s in members’ best financial interests as a whole, and that TelstraSuper members’ rights in respect of their benefits are equivalent (or better) in Aware Super.

After considering all relevant factors, including independent expert advice, the TelstraSuper Board has determined that members will, as a whole, have equivalent or better rights in respect of their benefits in Aware Super, and that the merger is in members best financial interests as a whole.

Telstra Super Pty Ltd no longer exists in its capacity as trustee of the TelstraSuper Fund.       

If your employer makes contributions to your account, you’ll need to inform them of the change and advise them to submit your contributions on or after 11 May (12pm midday) 2026 to ensure your super contributions continue without interruption.

The details to provide to your employer to ensure your any contributions from your employer – such as Super Guarantee (SG) and voluntary contributions (if applicable) - are paid into your new Aware Super account are as follows:   

• Aware Super’s USI: 53 226 460 365 001 
• Aware Super’s ABN: 53 226 460 365
• Your Account Number: Your Aware Super account number will be the same as your TelstraSuper account number*. You can find this number on the cover letter of your Significant Event Notice (SEN), on your TelstraSuper super statement or by logging in to SuperOnline. Please ensure you provide the account number without any spaces.
  Important: If your employer pays a contribution to Aware Super between 30 April and 10 May, it will be redirected to your employer because your account won’t exist yet.

*Please note, your member number and account number are different. Your member number is the number we use to identify you. Your account number is the number your employer uses to pay your super contributions. If you have more than one TelstraSuper account, you will have multiple account numbers but only one member number. 

You’re currently not able to view historical TelstraSuper transactions in your Aware Super account.  Transactions and statements from the last five years of your active accounts will be visible to you in Member Online from August 2026.

You can check your total super contributions through your myGov account using ATO online services. This includes both concessional and non‑concessional contributions.

Your employer contribution may take longer to appear following the merger due to system changes. Delays are temporary during the transition period and are expected to return to normal processing timeframes once the transition is complete.

An exit letter / statement from TelstraSuper will be sent to you in the mail late May 2026 which will show your TelstraSper account and final account balance (which was transfered to Aware Super). This will also be available in Member Online.

If you have any payments deducted from your TelstraSuper account by a third party (for example, to an external insurance provider), you may also need to inform them of the change to ensure these payments continue and to avoid any impact on services linked to those payments.

You will need to provide the following details:

• Aware Super’s USI: 53 226 460 365 001 
• Aware Super’s ABN: 53 226 460 365
• Your Account Number: Your Aware Super account number will be the same as your TelstraSuper account number*. You can find this number on the cover letter of your Significant Event Notice (SEN), on your TelstraSuper super statement or by logging in to SuperOnline. Please ensure you provide the account number without any spaces.

*Please note, your member number and account number are different. Your member number is the number we use to identify you. Your account number is the number your employer uses to pay your super contributions. If you had more than one TelstraSuper account, you will have multiple account numbers but only one member number.

No. If you have provided your TFN to TelstraSuper, this will carry over to Aware Super.

Most members will keep their existing membership and account numbers when their account(s) are transferred to Aware Super.

Please note, if your member number is already in use by Aware Super, you’ll be assigned a new member number. If you are affected by this change you will be advised in a separate communication and it will also be confirmed in your welcome letter from Aware Super. Otherwise, your Aware Super account number will be the same as your TelstraSuper account number without any spaces. You can find this number on the cover letter to your Significant Event Notice. 

Your member number is the number we use to identify you. Your account number is the number your employer uses to pay your super contributions. If you had more than one TelstraSuper account, you will have multiple account numbers but only one member number.

A Data Migration Strategy is supporting the merger that includes several rounds of testing, extensive reconciliation and auditing across the balances being transferred to ensure their accuracy.

Once the transfer is complete, you will receive an exit statement from TelstraSuper and a welcome letter from Aware Super. These letters will contain the amount that TelstraSuper has transferred across to Aware Super.

Your TelstraSuper balance on exit will be exactly the same as your Aware Super opening balance.

As part of the merger, the information we hold about you will be transferred to Aware Super which will include security questions and answers. Any of your information that is transferred before 30 April 2026 will be handled in accordance with our Privacy Policy. On transfer, Aware Super’s Privacy Policy will apply and will describe how your personal information will be managed from that date. You can access the Aware Super Privacy Policy at aware.com.au/privacy.

In late May 2026 you will receive an exit letter/statement from TelstraSuper, which will show your TelstraSuper account and final account balance (which was transferred to Aware Super).

After 11 May (12pm midday) 2026, Aware Super will send you a welcome letter via your communication preference that was recorded with TelstraSuper prior to the merger. The welcome letter will include a summary of your Aware Super account, information about online access and services available to you, as well as any other relevant terms of your membership.

As with personal contributions, employer contributions – including any contributions made through salary sacrifice arrangements - will be accepted and applied to your account, effective the date Aware Super processes the contribution. 

If you have a recurring BPAY set up with your bank, please cancel it before 24 April 2026. If the arrangement isn’t cancelled, your next payment will fail and not be sent.

Aware Super’s Direct Debit details are different from TelstraSuper’s. Information about Aware Super’s Direct Debit arrangement is available on their website.

If you’d like to claim a tax deduction or vary a tax deduction for personal super contributions made to your account for the 2025/26 financial year or for the previous financial year (2024/25), we strongly encourage you to submit your request to TelstraSuper by 24 April 2026.

After the merger, members will need to make these requests directly to Aware Super, which will process the request for the relevant financial year in which the contribution was made.

Your account transferred from TelstraSuper Personal Plus to Aware Super Future Saver Employer Sponsored and Personal. A Product Disclosure Statement (PDS) about your new product will be included with your Aware Super welcome letter in May 2026. You can also download the PDS and the Insurance Handbook for Heritage TelstraSuper Personal Plus members via aware.com.au/pds.

Like TelstraSuper, Aware Super provides annual super statements after the end of each financial year.

Most TelstraSuper members will benefit from lower fees and costs with Aware Super.

You can view a direct comparison between TelstraSuper’s fees and costs with those of Aware Super in Table 1 - Fees and costs summary comparison in your Significant Event Notice.

Important: If you have multiple accounts with TelstraSuper, you may end up paying higher administration fees as the $52 per year administration fee applies per account at Aware Super (rather that at the membership level at TelstraSuper). To avoid paying higher fees, you may want to consider consolidating your accounts after the merger. However, there may be implications, including to any insurance arrangements, so it’s important to speak to a qualified financial adviser before making any decisions. You can also speak to Aware Super if you have questions about their products.

To access Aware Super’s Member Online portal (similar to SuperOnline) and App, as well as a range of digital services, tools and calculators including the insurance portal go to login.aware.com.au.

Log in to Member Online using your TelstraSuper member number and existing TelstraSuper password. If you're unable to log in or receive an error, please use the 'forgot password' prompt below.

You can check your employer contributions by using your member number or username to login to Aware Super’s digital platform Member Online or the Aware Super app.

You can update your personal and contact details via Aware Super’s Member Online or the app.

If you have both an Aware Super account and a TelstraSuper account, you will end up with at least two Aware Super accounts after the merger. Having multiple Aware Super accounts may incur higher fees overall. Members can request for these accounts to be consolidated with Aware Super after the merger. There may be some implications to consolidation, including to any insurance arrangements, so it’s important to speak to a qualified financial adviser before making any decisions. You can also speak to Aware Super if you have any questions about their products. 

To find out more about the impacts to your insurance by consolidating you can refer to the relevant PDS and handbook for your product which will be available at aware.com.au/pds.

You’re currently not able to view historical TelstraSuper transactions in your Aware Super account. Transactions and statements from the last five years of your active accounts will be visible to you in Member Online from August 2026.  

You can check your total super contributions through your myGov account using ATO online services. This includes both concessional and non‑concessional contributions.

Your employer contribution may take longer to appear following the merger due to system changes. Delays are temporary during the transition period and are expected to return to normal processing timeframes once the transition is complete.

An exit letter / statement from TelstraSuper will be sent to you in the mail late May 2026 which will show your TelstraSper account and final account balance (which was transfered to Aware Super). This will also be available in Member Online.

If you have a death benefit beneficiary nomination, it will transfer to Aware Super and apply to each of your accounts.

If you have a non-binding death benefit nomination, you won’t be able to make changes to it after the transfer to Aware Super as Aware Super doesn’t accept new or updates to existing non-binding death benefit nominations. Instead, you can make a lapsing or non-lapsing binding death benefit nomination.

Aware Super offers members the opportunity to make or update a non-lapsing death benefit binding nomination anytime online.

After the transfer to Aware Super, if you have multiple accounts and want to update beneficiaries, you must make changes for each account individually (because in Aware Super a death benefit nomination attaches to each of your individual accounts rather than to your Aware Super membership).

Existing third party authorities won’t transfer to Aware Super. You’ll need to set up a new third party authority with Aware Super from 11 May (12pm midday) 2026.

The spouse combined account administration fee rebate will no longer apply. However, reduced individual account fee caps will apply. You can view a comparison between TelstraSuper’s fees and costs with those of Aware Super in Table 1 - Fees and costs summary comparison in your Significant Event Notice.

Yes. The Aware Super mobile app will be available for use from 11 May (12pm midday) 2026. The app allows you to check your transactions, balance and fees and make personal contributions to your super. You can also use the app to update your personal details and communications preferences.

You can download Aware Super’s mobile app from the Google Play store (for Android) or the App store (for Apple).

Like TelstraSuper, Aware Super provides a range of services to help members with their accounts at no extra cost. This includes general financial advice and intra fund advice. Like TelstraSuper this will continue to be included as part of your Aware Super membership. In addition to getting help with understanding your super, and insurance within your account, making contributions, and choosing how to invest, Aware Super can assist with setting up a pension account and estimating how long your pension might last and incorporating Centrelink eligibility estimates, where relevant.

You can learn more about Aware Super’s advice and guidance offering here. 

Your BPAY details have changed. If you have a recurring BPAY set up with your bank, please cancel it before 24 April 2026. If the arrangement is not cancelled, your next payment will fail and not be sent.

To set up BPAY contributions with Aware Super after the transfer, log in to Member Online to get your BPAY biller code and your reference number.

Aware Super offers a Retirement Bonus when members transfer from accumulation to the retirement phase. However some of the eligibility criteria and calculations will differ from TelstraSuper’s arrangements:

• TelstraSuper currently pay 0.5% capped at $8,000, whereas Aware Super will pay 0.7% capped at $14,000.
• TelstraSuper has no minimum eligibility period, however Aware Super’s is based on the average daily balance over a 6-month period and amount transferred.
• Continuous account tenure in a Corporate Plus, Personal Plus or Transition to Retirement Income stream account prior to the merger (and before a transfer to a Retirement Income account) will be factored into the 6-month eligibility period.
• Funds invested in the Cash investment option will not be eligible for the Retirement Bonus post transfer to Aware Super.
•  Funds held within a Defined Benefit or Voluntary Accumulation Account (VAA) will not be eligible for the Retirement Bonus, however defined benefit members who transfer to an eligible account for a 6-month period may be eligible

 You can find out more about Aware Super’s Retirement Bonus here.

If you wish to rollover any super balances into your new Aware Super account, you must do so using Aware Super’s USI & ABN details:

• Aware Super’s USI: 53 226 460 365 001 
• Aware Super’s ABN: 53 226 460 365

Your Account Number: Your Aware Super account number will be the same as your TelstraSuper account number. You can find this number on the cover letter to this notice. Please ensure you provide the account number without any spaces.

There is no buy/sell spread applied to the exit from TelstraSuper and joining Aware Super.

As part of the merger, there may be changes to your investments.

MySuper Lifecycle members

If on 30 April 2026:

• any part of your balance invested in a MySuper investment option, or
• MySuper Lifecycle is part of your future contribution strategy,

your entire account and future contribution strategy will automatically move to the Lifecycle stage at Aware Super that matches your age after the merger (see ‘Jack’ example below). This could significantly affect your investment allocations. Please read the FAQ below: How does Aware Super’s Lifecycle investment approach compare to TelstraSuper’s? 

If you aren’t a MySuper Lifecycle member (that is, you do not have any funds invested in a MySuper option and/or your future contribution strategy does not include MySuper. Lifecycle), your account will be transferred to the Aware Super option(s) that most closely match how your balance is currently invested with TelstraSuper. Your investments will be transferred in the same proportions. However, the investment characteristics may differ between these options.

Your account has already been invested in the Aware Super MySuper Lifecycle as part of the transfer. But can also update your investment option(s) and choose from our range of investment options.

Non-MySuper Lifecycle members

If you aren’t a MySuper Lifecycle member^*, your account balance has been transferred to the Aware Super investment option(s) that most closely matches how your account balance is invested with TelstraSuper in the same proportions. However, the investment characteristics may differ between these options.

If you’ve made a choice about how you’d like contributions to be invested, your future contributions (post-merger) will be invested in the Aware Super investment option(s) that most closely matches how your account balance is invested with TelstraSuper, in the same proportions.

You can see how TelstraSuper investment options compare with the corresponding Aware Super investment options in Table 4: Investment option comparison in your Significant Event Notice.  Note in particular there are some important differences in relation to the Property investment option. These are explained in the Significant Event Notice (see ‘Important information about the Property investment option’).

To learn more about Aware Super’s investment options, read the Investment and Fees Handbook available at aware.com.au/pds

Like TelstraSuper, Aware Super use a lifecycle investment approach for their default MySuper offering. If any part of your account balance is invested in TelstraSuper’s MySuper Lifecycle investment option, or if you have MySuper lifecycle is part of your future contribution strategy, this is where your funds and future contributions will be invested when your account transfers to Aware Super.

Similar to TelstraSuper’s MySuper Lifecycle investment option, Aware Super’s Lifecycle approach invests more of your super in growth assets (such as shares and property) when you’re younger and gradually shifts your investment mix to more defensive assets (such as cash and fixed interest) as you get older. However, there are a few important differences:

• TelstraSuper’s Lifecycle strategy has 4 stages, while Aware Super’s has 11 stages, allowing for a more gradual transition over time.
• Other than members aged 61 to 64, members moving into Aware Super’s Lifecycle investment option will hold more growth assets than at an equivalent age in TelstraSuper. Growth assets can help grow your balance more in the long term, but tend to rise and fall more in the short term*. This may result in greater fluctuations in the value of your investment.
• Unlike TelstraSuper, Aware Super doesn’t offer partial investment in their MySuper Lifecycle approach.

You can see how the two Lifecycle approaches compare in Table 3 – MySuper Lifecycle comparison in your Significant Event Notice.

For more details, refer to the ‘MySuper Lifecycle’ section of the Investment and Fees Handbook available at aware.com.au/pds
 

* Historical investment performance is not indicative of future investment performance.

Aware Super has a wider range of investment options for you to choose from including term deposits, indexed and socially conscious investment options.  

You can view a comparison of the investment characteristics of TelstraSuper investment options and corresponding Aware Super investment options in Table 4 - Investment option comparison in your Significant Event Notice.

You can change your investment strategy with Aware Super anytime.

To learn more about Aware Super’s investment options, read the Investment and Fees Handbook available at aware.com.au/pds or Visit Aware Super's Investment Options page at aware.com.au/invest to explore the details of the many investment options available.

After the merger, there will be some changes to investment fees and costs. Most TelstraSuper members will benefit from lower investment fees and costs with Aware Super.

You can view a direct comparison between TelstraSuper’s investment fees and costs and transactions costs with the corresponding Aware Super option Aware Super in Table 2 - Investment fees and cost and transaction costs comparison in your Significant Event Notice.

For more information about Aware Super’s investment fees and costs, including the fees and costs of other Aware Super options not listed above, read the Investment and Fees Handbook available at aware.com.au/pds or go to aware.com.au/fees.

Note: Investment fees and costs and transaction costs are not fixed and may vary from year to year. The amounts in the table in your Significant Event Notice are indicative only.

Although the balance of your account before and after transferring to Aware Super won’t change, the number of units you hold and the relevant unit price will be different. This is because the unit price of the corresponding Aware Super investment options are different.

Aware Super has a similar range of asset classes to TelstraSuper but uses different labels in some instances, for example Aware Super uses ‘Private equity’ instead of ‘Private Markets’, and ‘Credit income’ instead of ‘Alternative Debt’. The below table compares TelstraSuper’s asset classes with the corresponding Aware Super asset classes. Note that Aware Super does not have an equivalent to the ‘Opportunities’ asset class.
 

There are many similarities between TelstraSuper and Aware Super in terms of their approach to sustainable investment. For example, both funds: 

• Integrate environmental, social and governance (ESG) considerations into their investment processes (as outlined in their responsible investment policies);
•  Implement stewardship programs through voting, corporate engagement and advocacy and are signatories to the Australian Asset Owners Stewardship Code;
• Participate in many of the same major industry initiatives and collaborative organisations; 
• Have an exclusion framework and investment restrictions in relation to tobacco, thermal coal and controversial weapons¹; 
• Provide publicly available responsible investment reporting.

In addition, both funds have an exclusion framework and similar investment restrictions. However, there are some important differences:

• Aware Super’s materiality threshold for thermal coal is lower (10% of revenue compared to TelstraSuper’s 25%), so it will exclude more companies;
• Aware Super’s materiality threshold for controversial weapons is lower (no threshold compared to TelstraSuper’s threshold of 5% of revenue), so it will exclude more companies;
• Aware Super’s controversial weapons restriction applies to a broader range of weapons, including depleted uranium, incendiary weapons and white phosphorous weapons; and
• Aware Super has an investment restriction for nuclear weapons, subject to a 5% revenue threshold and verified involvement.

Note that while Aware Super does not have a fund-wide restriction for Russian-domiciled securities, it does not currently invest in any Russian-domiciled securities due to Australian Government sanctions on Russia.

Other differences in the fund’s sustainable investment approach include:

• The climate targets differ in scope. TelstraSuper limits its target to listed equities and real assets, while Aware Super’s target applies across the whole fund.
•  Aware Super has an international provider that undertakes stewardship activities on their behalf.

To read more about Aware Super’s approach to sustainable investment, refer to the Responsible Ownership section of the Investment and Fees Handbook available at aware.com.au/pds or go to aware.com.au/responsiblesuper.

As part of our merger on 30 April 2026, the insurance provider will change from Nippon Life Insurance Australia and New Zealand Limited ABN 90 000 000 402 AFSL 230694 trading as Acenda (formerly MLC Limited) to Aware Super’s insurer, TAL Life Limited ABN 70 050 109 450 AFSL 237848 Acenda to TAL Life Limited. 

For most members, the level of insurance cover and insurance premium upon joining Aware Super will generally stay the same when it moves to Aware Super.

However, some insurance terms, conditions, and policy definitions will change. 

For insurance purposes, Aware Super will base premium rates on age last birthday (i.e. the age you’ve attained) instead of your age next birthday at last 1 July. Your premium rate will be calculated based on your age attained from the earliest of the following after 1 May 2026:

• Your birthday,
• You make a change to your cover amount of type of cover, or
• 1 July 2026.

Members who have already attained age 70 will no longer have insurance cover after the merger, as Death cover ceases at age 70 under the new policy terms. Please see further details in your Significant Event Notice which includes a summary of key changes.

To learn more, please read the Changes to Insurance Booklet provided with your Significant Event Notice which is also available at telstrasuper.com.au/merger. Alternatively you can call us on 1300 033 166 and we’ll mail you a copy.

Full details will be available in the Aware Super Future Saver Insurance Handbook – Heritage TelstraSuper Personal Plus which will be available at aware.com.au/pds from 30 April 2026. You can also contact Aware Super after the merger to obtain a copy of the relevant insurance policies which will be issued by TAL Life Limited.

It’s important that you read through all the available information to ensure that your new insurance arrangements are right for you.  

Aware Super will confirm your insurance arrangements and new premiums in writing in late May 2026; and you’ll be able to see this information by logging in to Aware Super’s Member Online, where you can also apply to make changes to your insurance and submit a disability insurance claim.  

The new insurance premium rates that will apply to your insurance cover from 1 May 2026, are outlined in the Changes to Insurance Booklet.

New insurance premium rates will apply to Heritage TelstraSuper Personal Plus from 1 May 2026.

In addition to insurance premiums, a new insurance administration fee of $1.85 per month will also apply which will be deducted on the last day of the applicable month, for any insurance cover you hold on the last day of that month.   
Insurance costs will generally be deducted from your Aware Super Future Saver account at the end of each month, rather than quarterly.  

Aware Super will confirm your insurance arrangements and new premiums in writing in  late May 2026; and you’ll be able to see this information by logging in to Aware Super’s Member Online from 11 May (12pm midday) 2026, where you can also apply to make changes to your insurance and submit a disability insurance claim.  

There are several changes to various insurance terms and conditions, including the introduction of new policy definitions, and some existing insurance terms and conditions will cease to apply.

You can find a summary of the key changes in Table 6 – Insurance terms, conditions and policy definitions of your Significant Event Notice.

See also the Changes to Insurance Booklet that summarises the changes. 

Any ongoing IP benefit payments you may be currently receiving will continue to be paid to you by the insurer responsible for your claim, provided you continue to meet the terms and conditions of the relevant policy.

If your IP benefit payments stop after 30 April 2026, you may become eligible for IP cover again, subject to the terms and conditions outlined in the Changes to Insurance Booklet and in the Aware Super Future Saver Insurance Handbook – Heritage TelstraSuper Personal Plus. 

For more information on Income Protection changes please refer to your Significant Event Notice and Changes to Insurance Booklet.

It’s important to understand how the merger affects your cover and payments. The table in the Claims section of your Significant Event Notice outlines what happens to a claim before and after 30 April 2026. For more information on the impact of the merger on insurance disability claims, see section 2.1.1 in the Changes to Insurance Booklet. 

Aware Super will give a 15% rebate on insurance premiums. The rebate will be credited to your account when the insurance premiums are deducted at the end of each month, or on exit where a member requests a full withdrawal of their account. 

As part of our merger on 30 April 2026 with Aware Super, the insurance provider will change from Nippon Life Insurance Australia and New Zealand Limited ABN 90 000 000 402 AFSL 230694 trading as Acenda (formerly MLC Limited) to Aware Super’s insurer, TAL Life Limited ABN 70 050 109 450 AFSL 237848. This will be effective from 1 May, 2026.

 If you become eligible or are currently eligible and considering obtaining insurance cover, there are some important updates you should be aware of. These relate to changes affecting Death, Total & Permanent Disablement (TPD), and Income Protection (IP) cover, as well as updated insurance premiums, terms and conditions, and policy definitions. 

If you wish to apply for insurance cover, you’ll need to read the TelstraSuper Personal Plus Insurance Guide (available at telstrasuper.com.au/pds) and the Changes to Insurance Booklet (available at telstrasuper.com.au/merger) to ensure you understand the changes.

If you wish to apply for insurance over, your application must be received by 17 April 2026. You’ll need to read the TelstraSuper Personal Plus Insurance Guide (available at telstrasuper.com.au/pds) and the Changes to Insurance Booklet (available at telstrasuper.com.au/merger) to ensure you understand the changes.

You can reinstate your Death & TPD cover and/or apply to continue your IP cover with Aware Super up until 30 June 2026, subject to the relevant terms and conditions.

For more details on how to reinstate your cover, please see section 2.5 in the Changes to Insurance Booklet.

Your insurance cover may change over time based on factors such as your age and salary. At Aware Super, your cover is updated automatically when these details change. 

If you have had a birthday, your insurance cover may reduce as you get older. This is because cover is based on age. 

If your salary increases, your insurance cover may also increase once updated salary information is received from your employer.

Your insurance cover is updated automatically when your age or salary changes. 

Under TelstraSuper, insurance was typically updated once each year. At Aware Super, updates can occur throughout the year. This means you may see changes at different times compared to how it worked previously.