If you think you've been scammed, the steps you take in the next few minutes matter. In this video our cyber security expert walks you through what to do immediately to protect your Aware Super account and personal information. You’ll also learn how to report a superannuation scam in Australia, where to get free identity theft and fraud recovery support through IDCare and Cyber.gov.au, as well as how this helps protect both you and the wider community.
If you are here, you might be worried that you've been scammed. Keep watching for clear steps you can take right now to help secure and protect your account.
A scam is any activity using false information that's designed to trick you into giving away your personal information, data or money. Scams are increasingly sophisticated and no one is immune to the deception.
At Aware Super we have secure systems in place to protect your money. And unfortunately, that means that scammers prefer to target humans instead of systems to gain access to logins and money. If you're worried that you've been scammed or want to be ready with what to do if it happens to you, let's go through the simple steps you can take to stop or minimize the impact.
Do you think you've been scammed or targeted by scammers?
1. Yes, I think I've been scammed.
2. Maybe I received something suspicious.
3. No, but I'm preparing.
Not sure if you've been scammed? Here are some warning signs to watch for you.
You shared personal information like passwords, pins or banking details with someone who contacted you and told you they're from Aware Super or another trusted organization.
You've clicked a link in an email or text and entered your login details on a website that, at first glance, looked like the real thing or official.
You transferred money or moved your super based on urgent instructions from someone you thought you could trust.
You see transactions or changes in the account that you didn't make.
If any of this sounds familiar act now, and here's what to do.
If you think you've been scammed, take these steps immediately. Speed matters. So, let's move quickly.
Step 1 — Call Aware Super right now on 1300 650 873. We'll secure your account, check the suspicious activity and guide you through recovery actions. Don't wait, call immediately.
Step 2 — If you've shared banking details, contact your bank immediately. They can freeze transactions and protect your account.
Step 3 — Change your passwords, especially your email and super account passwords. Make them strong and unique. If it's not already in place, enable two factor authentication right away.
Step 4 — Once you've taken these steps, then report it. Go to cyber.gov.au to report the scam. Look for the report button. Reporting helps authorities track scammers and protect others.
These four steps will limit the damage. Now let's make sure you have everything you need.
After taking immediate action, stay vigilant.
Monitor your bank accounts closely for the next few weeks. Check your Aware Super account regularly look for transactions or changes you didn't make. You can check your credit report for unusual activity for free at any time. For more information about this, check the Moneysmart website, which is linked below.
If your identity was compromised, contact IDCare on 1800 595 160. They provide expert support free of charge for identity theft and guide you through recovery.
Remember, recovery takes time, but you'll get through this. You've already taken the most important step by taking action. You don't have to deal with this alone and there are resources that can help.
Click on any of these resources to learn more and get the support you need.
Aware Super security team, we're here to help.
IDCare identity and cyber support. Free support for identity theft and cybercrime.
Free support for identity theft and cybercrime visit Cyber.gov.au report scams to help authorities track scammers.
Beyond Blue for emotional support, 24/7 support if feeling stressed.
Remember if this happened to you it's not necessarily because you're not smart enough or careful enough. Scammers are professionals. They prey on trust and create urgency. You are not alone. Thousands of Australians are scammed every year. By reporting it, you're helping protect others because your actions make a difference. You've got this and we're here to support you.
To recap: act fast, stay calm, get support. Call us on 1300 650 873. Visit cyber.gov.au to report. And remember, recovery is possible.
This video contains general information only and doesn't take into account your personal circumstances. Before making any decisions about your super, consider whether the information is right for you. For personal advice, call us on 1300 650 873 or visit aware.com.au. Issued by Aware Super Pty Ltd ABN 11 118 202 672, AFSL 293340, the trustee of Aware Super ABN 53 226 460 365.
Secure your account immediately by updating passwords and contacting Aware Super on 1300 650 873 to help lock down your super and stop further access.
Protect your personal information by checking what may have been shared and updating login details across your Aware Super account, email and other important accounts.
Act quickly, scammers are professionals who exploit trust and urgency. The faster you respond, the more likely you are to limit the damage.
Get free support for identity or fraud recovery through IDCare if any of your personal details have been compromised.
Report the scam at Cyber.gov.au to help prevent further harm and stay alert for follow-up contact from scammers.
If you think your account may have been compromised, contact us straight away on 1300 650 873. Getting in touch early helps us take action to secure your account and check for any suspicious activity. Even if you’re unsure about what’s happened, calling us is the first step.
No, we will never ask for your password or PIN. If someone contacts you claiming to be from Aware Super and requests these details, do not share them. End the contact and call us directly on 1300 650 873 so we can help protect your account.
You can log in to Member Online at aware.com.au and review your account activity. If you notice any transactions, changes, or details you don’t recognise, contact us as soon as possible on 1300 650 873.
Feeling overwhelmed, embarrassed, or stressed is a very common response and it can happen to anyone. You’re not alone, and support is available. You can call 1300 650 873 and we’ll help guide you to the right recovery options.
Follow‑up contact can happen. Scammers may try again, especially if they think they’ve already made contact. Be cautious with unexpected calls, messages, or emails, requesting you to share personal details of your accounts.
Getting money back isn't always possible, but acting quickly can make a real difference. Contact Aware Super and your bank straight away on 1300 650 873. We'll help secure your accounts and guide you through the right recovery steps for your situation.
