[00:00:00] If you are in financial hardship, you may be able to withdraw money from your Aware Super account to help cover your living expenses. Here's how, including the paperwork you will need to provide us to complete the transaction on your behalf.
[00:00:15] Start by signing into your Member Online account and go to the withdrawals tab. From the dropdown menu select Financial hardship withdrawal. At the top of this page is information on when a person is eligible to make a financial hardship claim on their super. When you're ready to proceed scroll down the page to read the eligibility criteria. Tick the box to confirm. Click Continue.
[00:00:44] Next, we need to verify your government income support. You have the option to authorise us to contact Centrelink on your behalf or upload a certified document that you have obtained from Centrelink or the Department of Veterans Affairs. For this demonstration we will provide a document, the Q230 letter issued by Services Australia. The letter must be a digital PDF file and be downloaded to the device you're using. To upload it, you can either drag and drop it onto the upload zone or browse to select the file. When the document has finished uploading, use the calendar to enter the date on the letter. Click Continue.
[00:01:27] Next, enter the amount you want to withdraw. It's important to remember that tax will be deducted from the amount you enter before it's paid to you. Click Continue.
[00:01:38] Next, we need your bank details so we can complete the transaction. Add the account name, BSB and account number. Click Proceed. If you want to add a new account, you will be prompted to do that now. Check out our video "how to add your Bank Details" for help. If we already have your bank details, review the details and if they're correct, tick the confirmation box and click submit.
[00:02:04] It's easy to track the status of your withdrawal claim. Go to the Activity tab and select My activities from the dropdown menu. Here you'll find your Financial hardship claim. Click on Show details to see how it's progressing. Allow about 3 to 5 business days for processing and you can check back here to track the progress of your application.