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Can I access my super early if I’m in financial hardship

Retire couple laughing

Life can throw us curveballs, and sometimes accessing your super early might feel like your only option. If you're finding it tough to cover day-to-day expenses right now, you're not alone. You might be able to withdraw some of your super before retirement if you're experiencing financial hardship.

While the Australian Taxation Office (ATO) sets the eligibility rules, we’re here to help you understand what you need to do in times of financial hardship and how to apply.

What is the financial hardship rule?

The law allows you to access some of your super when you can’t meet everyday living costs due to severe financial hardship.
To access your super early, you need to meet the following conditions:

  1. you receive an eligible government income support payment for 26 weeks in a row,
  2. you can’t afford to pay immediate expenses to support you or your family, and
  3. you've been an Aware Super member for more than six months.

It also depends on your age.

How to apply for early access to super due to financial hardship

Step 1: Check your eligibility

  • You must meet the eligibility requirements.
  • If you're unsure, speak with our advice team. We're here to guide you through the process to ensure you qualify before submitting an application.

Step 2: Get your paperwork together

Collect the following documents:

  • Proof of income support: You’ll need a letter from Services Australia or the Department of Veterans’ Affairs (DVA), issued within the required timeframe, stating you’ve been receiving eligible income payments. Make sure your letter includes your Centrelink Reference Number (CRN), if applicable.
  • Proof of identity: You can verify your identity electronically, or present other accepted identification documents.
  • Bank details: A recent statement showing your name, account number and BSB.

Step 3: Submit your application online or via post

  • Online: Log in to Member Online and complete the financial hardship application form. You’ll need to upload your supporting documents and verify your identity.
  • By post: Download the financial hardship application form, complete it, attach all your documents, and send it to us.

Step 4: We’ll review your application

  • Once we receive your application, we’ll assess it and notify you of the outcome. If approved, payments are made directly into your nominated bank account.

Am I eligible to access my super due to financial hardship?

You need to meet a few eligibility rules to apply to access your super early due to financial hardship.

All applications must be in your own name as an Aware Super member.
 

If you’re under 60 and you: If you're 60 or over and not retired, you:  
  • have been receiving eligible Commonwealth income support continuously for at least 26 weeks
  • are unable to meet reasonable and immediate living expenses
  • have evidence from Services Australia or the Department of Veterans’ Affairs (DVA) to confirm your payments.
  • have been receiving eligible Commonwealth income support for at least 39 weeks since turning 60
  • are not working when you apply
  • have evidence from Services Australia or DVA to confirm your payments.
How much can you withdraw?

Under 60? You can make one withdrawal in a 12-month period of up to $10,000.

Over 60 but not yet retired? There’s no withdrawal limit, and you can request more than one withdrawal per year. Proof of financial hardship and non-employment status is required. Payments are always made directly to your nominated bank account.

Documents you’ll need to apply

Before you start your application, make sure you have:

  • proof of income support, such as a Services Australia or DVA letter issued within the required timeframe (include your CRN if relevant)
  • proof of identity (electronic verification is preferred, but you can also use accepted ID documents)
  • a recent bank statement showing your name and account details.

Access and timeframes

After you submit your application, we’ll review your documents and may contact you if we need anything extra.

Once approved, we aim to pay within 3 to 5 business days to your nominated bank account. Bank processing times may vary.

If you're eligible, we'll automatically waive your insurance premiums for 12 continuous months to help you maintain your cover during this challenging time. Learn more about our insurance premium waiver.

We’ll let you know by email or SMS when your payment is on the way. If you have questions, contact us.

What to consider

Accessing your super early can help in difficult times, but it’s important to understand the impacts. Taking money out now will reduce your balance and the investment earnings you could build up for retirement.

You should also check any insurance you hold in your super, as low balances or inactivity can affect your cover.

If you don’t meet the hardship rules, you may want to review how you can access super on compassionate grounds as another option.

FAQ

You can access your super early in certain situations, including:

Otherwise, you’ll need to wait until retirement age to access your balance.

The amount of tax you pay on your super withdrawal depends on your age and how your super is structured.

  • If you're under 60: Withdrawals are generally taxed as a lump sum, with the tax rate often between 17% and 22%.
  • If you're 60 or over: Withdrawals from a taxed super fund are usually tax-free.

For up-to-date information and examples, see how your super is taxed.

Get help and advice
You don't have to go it alone. Talk to a super expert at no extra cost.[AD2]

Where to next?

[AD2] Members can get advice about their Aware Super accounts at no extra cost, or advice on their broader needs for a fee.