We want to help make it easy for you to find the latest information on what's changing. We'll keep this page updated regularly with new information. Check back here to get the latest update.
From Monday 1 May there will be changes to your Aware Super account, which include:
Details about your account changes are in your Important information notice sent to you in March 2023.
Temporary outage
So we can make these changes, there is a planned temporary outage between 3pm (AEST) Wednesday 26 April and 9am (AEST) Wednesday 10 May. During this time, you won’t be able to:
Paper forms need to be received by us before 5pm (AEST) Monday 24 April 2023 to ensure they are processed prior to the temporary outage.
If any of these dates change, we’ll publish the new dates on this page.
If you’re happy with your current amount of insurance, you don’t need to take any action.
Or you might decide to cancel or reduce your insurance to lower the cost. If you want to make changes to your insurance, you can go online or complete a paper form.
Complete online by 3pm (AEST) Wednesday 26 April.
We must receive the form by 5pm (AEST) Monday 24 April.
A financial adviser can help you check your super and insurance needs. You may wish to get advice if you plan to reduce or cancel your insurance. Depending on the type of advice you receive it may come at no extra cost to you. Learn more about our advice options or book an appointment to speak to a financial adviser.
To increase online security for your account we’re introducing two-factor authentication. This will require your mobile number.
You’ll be able access Member Online and the Aware Super App from 9am (AEST) Wednesday 10 May.
If you make contributions to your super via BPAY, you'll need to update payment details with:
Due to the upgrade, your payment dates will change. Download your new Income payment processing and payment calendar below:
With new features and upgrades to the member portal and app, accessing the help and support you need will be even easier. From Wednesday 10 May you’ll be able to:
