Employer support and FAQ

There are no costs or fees involved in becoming a registered employer with us. 

Generally, all employees are eligible for super guarantee. You must pay super guarantee on payments you make to an employee under 18 years old if they work for you for more than 30 hours in a week, regardless of how much you pay them. Their earnings amount is not relevant.

As an employer, you must pay a minimum of 12% of each eligible employee's ordinary time earnings (usually the amount your employee earns for their ordinary hours of work) each quarter. If your employees are covered by an award or employment agreement which specifies a higher super contribution than 12%, you must pay that higher amount.

Visit the ATO to see how much super you need to pay.

This is provided in your welcome email when you register to join Aware Super as an Employer. 
Still can’t find it? Please call our dedicated employer support team on 1300 878 737. 

Member number - this is used for and by members to gain access to Member Online and Aware Super app and is designed to carry through from when they are building their super, right through to retirement. Their member number is available on their profile page. Member numbers are always numeric.

Account number - is used to identify the member’s individual account with Aware Super - (whether that be Future Saver, Retirement Transition or Retirement Income account). Employees should supply their account number to payroll for their SG contributions to be paid and this is available on the home screen of their Aware Super app or via Member Online. Account numbers may be numeric or alpha numeric.

At Aware Super we invest in many different things, like shares, property and cash. We focus on choosing good-quality investments in Australia and overseas, so we can grow your super over time. 

Learn more about investments at Aware Super

As a registered Aware Super employer, your team members may be eligible to receive automatic insurance within their Aware Super Future Saver account. This includes cover for death, terminal illness and total permanent disablement.

See what insurance we offer

Your insurance category may not be right for all your employees. Your employee can apply to change their cover to give them an insurance category based on their individual occupation, rather than your chosen employer insurance category.

A superannuation clearing house is a service that enables an employer to make super contributions on behalf of an employee that is compliant with SuperStream regulations.

If you need to make a super payment to an Aware Super member you may use our free clearing house service, provided via SuperChoice Clearing House.

If you’d like to apply for Aware Super Clearing House full service, please contact us.

* Subject to eligibility.

SuperStream is part of the Stronger Super reforms aimed at improving the superannuation system. All employers must pay employee superannuation guarantee (SG) contributions to superannuation funds.

SuperStream is the way all employers must pay employee superannuation guarantee contributions to super funds. With SuperStream, money and data are sent electronically in a standard format. 

This means you’ll need to:
 

• make contribution payments electronically 
• include mandatory SuperStream data needed to manage your employees’ records 
• use a SuperStream compliant method to pay contributions to your employee's super fund, for example a clearing house service. 

If your employee advises their contribution is not in their super fund account, check that a response message has not been sent via your Clearing House service. If you are using Aware Super Clearing House and there is no error response, please call us on 1300 878 737 for guidance. We’re available: Monday to Friday 8:30am to 5:30pm (AEST/AEDT).