Make contributions to all your employees
If you’d like to make contributions to your employees at any super fund, contact us to get set up with the full suite that Aware Super Clearing House has to offer.
Make contributions to employees who are with Aware Super
If you’d like to make contributions to your employees who have chosen Aware Super as their super fund, log in to Clearing House.
Why make Aware Super your default fund?
When you register as an employer with us, you get an insurance rating, have access to our team of specialists when you need them, and you can also unlock the full benefits of the Aware Super Clearing House, where you can:
- Manage all of your super contributions in one place, so you don't have to deal with multiple super funds.
- Nominate your preferred payment method when you register.
FAQ
You can make payments when your pay cycle runs; perhaps it’s weekly, fortnightly or monthly. If you do, ensure you pay your total super guarantee (SG) contribution for the quarter by the due date.
An employee's fund must receive their super payments on or before the quarterly super due dates.
- 1 July – 30 September due 28 October
- 1 October – 31 December due 28 January
- 1 January – 31 March due 28 April
- 1 April – 30 June due 28 July
When a super due date falls on a weekend or public holiday, your contribution must be received by the fund on or before the next business day.
As an employer, you must pay a minimum of 11.5% of each eligible employee's ordinary time earnings (usually the amount your employee earns for their ordinary hours of work) each quarter. If your employees are covered by an award or employment agreement which specifies a higher super contribution than 11.5%, you must pay that higher amount.
These payments may be claimed as a tax deduction. This minimum percentage is projected to gradually go up to 12% by 1 July 2025.
Visit the ATO to see how much super you need to pay.
When you send a contribution for an new or existing employee to the Aware Super USI, simply leave the member number field blank and we will either create the new account, or match to an existing account if the employee has one.
If you open an account in error, you can request a refund within 30 calendar days and receive the full amount back. Anything past this date and the refund will be the lower of the requested refund and the account balance.
All employer contributions are required to be made online. Employers can choose from three easy to use and SuperStream compliant options:
- Seeking assistance from a payroll or salary packaging provider.
- Using the government's free small business clearing house (for employers with 19 or fewer staff, or less than $2 million annual turnover).
- Engaging their own clearing house provider directly.
Complete the Refund of Contributions form to make a refund request.
If you use Aware Super Clearing House
Refunds that are requested by an employer will be paid to the bank account registered in SuperChoice. Each refund for an employee will be refunded as an individual transaction and will have a corresponding unique payment reference number (PRN).
When you request a refund, you’ll receive an email notification of the outcome of the requested refund, and this will include:
- employee payroll ID
- amount of refund
- PRN.
If you request multiple refunds, these will be itemised in a single email notification with individual PRNs. Individual refund amounts will continue to appear individually on your bank statement.
A Contribution Transaction Error Response (CTER) message will not be provided through SuperChoice.
If you don’t use Aware Super Clearing House
Refunds will be paid to the bank account details received from the original SuperStream message, which is normally the Clearing House bank account, and not necessarily your business’ bank account. Each payment will include a Payment Reference Number (PRN).
Employers will be notified by CTER through SuperStream.
This is provided in your welcome email when you register to join Aware Super as an Employer.
Still can’t find it? Please call our dedicated employer support team on 1300 650 873.
Including your employees’ personal email addresses and personal phone number allows us to communicate with them more efficiently about their account from the outset. Additionally, it adds an extra layer of protection to their accounts beyond just a password.
If Aware Super is your default super fund, you can access the free Clearing House to manage your contribution payments, no matter what super fund your team members are with. Call our employer support team to get set up.
If you simply want to make contribution payments for your team members who have chosen Aware Super as their super fund, you can register online for our Clearing House.
Pay the late contribution to your employee's super fund as soon as possible and contact the ATP to manage your Super Guarantee Charge that may be applicable. See the ATO for more information.
By law, we cannot extend the due date to pay the super guarantee charge (SGC). You will still need to:
- lodge a Superannuation guarantee charge (SGC) statement, and
- pay the SGC if you did not make contributions to a super fund on time.
Contact the ATO as soon as possible on 13 10 20 if you're unable to make your quarterly super contributions by the due date because you are either:
- impacted by a natural disaster
- located in a disaster-affected area.
