Looking for more information? Find useful forms and guides to help manage your super responsibilities here.

Employer Super Resource Guide

928.8KB PDF

Clearing house video kit:

For more resources to support you, please go to the Aware Super Learning Hub found here.

Contributions to the Aware Super clearing house should be made using a compliant SuperStream Alternative File Format (SAFF). There are some fields in addition to this that Aware Super Requires.

The Aware Super clearing house can also accept some other file formats. If you are unable to supply a SAFF file, please call our team on 1300 118 632 to find out more.

File specification - SAFF (supplement) - Accumulation data only

206.1KB PDF

File specification - SAFF (supplement) - Accumulation and defined benefit data

223.5KB PDF

Refund of contributions form

122.5KB PDF

Standard choice form - Your super, your money, your future

411.8KB PDF

Make salary sacrifice contributions through your employer

227.9KB PDF

Useful employer information

Aware Super has two types of member identifiers.

Member number - this is used for and by members to gain access to Member Online and Aware Super app and is designed to carry through from when they are building their super, right through to retirement. Their member number is available on their profile page. Member numbers are always numeric.

Account number - is used to identify the member’s individual account with Aware Super (whether that be accumulation, transition to retirement or retirement income stream). Employees should supply their account number to payroll for their SG contributions to be paid and this available on the home screen of their Aware Super app or via Member Online. Account numbers may be numeric or alpha numeric.

To help with simplifying the refund reconciliation process, we have made some changes to the employer refund request process. There is a change for employers using the Aware Super clearing house and for those employers paying via other clearing houses.

Employers who USE the Aware Super clearing house via Superchoice

From June 2023 refunds that are requested by an employer will be paid to the bank account registered in SuperChoice. Each refund for an employee will be refunded as an individual transaction and will have a corresponding unique payment reference number (PRN).

When an employer requests a refund, they will receive an email notification of the outcome of the requested refund, and this will include:

  • employee payroll ID
  • amount of refund
  • PRN.

Where an employer requests multiple refunds, these will now be itemised in a single email notification with individual PRNs. Individual refund amounts will continue to appear individually on your bank statement.

A CTER message will not be provided through SuperChoice.

Employers who DO NOT use the Aware Super clearing house

From June 2023, refunds will be paid to the bank account details received from the original SuperStream message, which is normally the Clearing House bank account, and not necessarily the employers bank account. Each payment will include a Payment Reference Number (PRN).

Employers will be notified by CTER through SuperStream.

Accessing the refund request form

To make a refund request simply complete a Refund of Contributions form here.

Please note, employers will no longer need to have employees approve refunds >$10k or older than 12 months.

If your business has employees, or hires eligible contractors, you'll need to ensure your payroll and accounting systems are updated to reflect the new super guarantee (SG) rate of 11% - coming into effect from 1 July 2023. The SG rate is scheduled to progressively increase to 12% by July 2025.

1 July 2022 - 30 June 2023 10.50%
1 July 2023 - 30 June 2024 11.00%
1 July 2024 - 30 June 2025 11.50%
1 July 2025 - 30 June 2026 and onwards 12.00%

To find out more about SG payments and your obligations as an employer, click here https://www.ato.gov.au/Business/Super-for-employers

The employer services team are here to help.

  • Monday to Friday 8:30 am to 5:30 pm (AEST/AEDT)
    Phone 1300 878 737

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