To help with simplifying the refund reconciliation process, we have made some changes to the employer refund request process. There is a change for employers using the Aware Super clearing house and for those employers paying via other clearing houses.
Employers who USE the Aware Super clearing house via Superchoice
From June 2023 refunds that are requested by an employer will be paid to the bank account registered in SuperChoice. Each refund for an employee will be refunded as an individual transaction and will have a corresponding unique payment reference number (PRN).
When an employer requests a refund, they will receive an email notification of the outcome of the requested refund, and this will include:
- employee payroll ID
- amount of refund
- PRN.
Where an employer requests multiple refunds, these will now be itemised in a single email notification with individual PRNs. Individual refund amounts will continue to appear individually on your bank statement.
A CTER message will not be provided through SuperChoice.
Employers who DO NOT use the Aware Super clearing house
From June 2023, refunds will be paid to the bank account details received from the original SuperStream message, which is normally the Clearing House bank account, and not necessarily the employers bank account. Each payment will include a Payment Reference Number (PRN).
Employers will be notified by CTER through SuperStream.
Accessing the refund request form
To make a refund request simply complete a Refund of Contributions form here.
Please note, employers will no longer need to have employees approve refunds >$10k or older than 12 months.
