Skip to main content

Whether you’re focused on building your super, achieving your investment objectives or getting the most out of retirement, we want to be super helpful and give you the support you need to achieve your goals. 

That’s why we’re making changes to your product, communicated to members in an important information notice sent to you in September. 

These changes will take effect on 2 November 2023, and while we make these changes, you won’t be able to log into your account online, transact on or make any changes to your account between 3pm 1 November 2023 and 6 November 2023. 

Income payment dates are changing

If you hold a Flexible Income Plan, Allocated Pension, Transition to Retirement Pension, or Term Allocated Pension, from 2 November, your income payment processing and payment dates will change. You’ll no longer be able to nominate a specific date to receive your income payment. If your income payment frequency is fortnightly, you can view your new income payment calendar. If your income payment frequency is monthly, quarterly, half-yearly or yearly, you can view your new income payment calendar.

Contact us if you need an additional withdrawal to see you through the change period. Additionally, if you receive your income payments into an Investment Fund account, you’ll need to supply us your bank or credit union account details to receive this payment instead.

How the changes will help you get more from your super

For members with a Tailored Super Plan or Personal Retirement Plan product, your new product offers:

  • even more investment choice, giving you greater flexibility to meet your personal investment needs. This includes a wider range of Socially Conscious options, as well as low-cost Indexed options and term deposits
  • access to our MySuper Lifecycle approach, where your investments are automatically adjusted based on your age to help you achieve your retirement goals
  • the option of insurance in your super account to help protect you and your loved ones.

For members with a Flexible Income Plan, Allocated Pension, Transition to Retirement Pension, or Term Allocated Pension product, your new product offers new investment options to help meet your investment goals, including a wider range of Socially Conscious options, as well as low-cost indexed options and term deposits.

For members with an Aware Investment Funds Class A or Class B product:

  • You’ll have more control over your income distribution options, which means you can choose your income distribution for each individual fund you hold within the product.
  • You’ll enjoy more flexibility in your Regular Withdrawals plan by setting up multiple plans with different amounts.

A super helpful new digital experience

From 6 November, you can access a new improved member portal called Member Online, which makes it faster and easier to manage your super. You’ll be able to see your product information, complete transactions and check your balance.

You’ll also have access to the award-winning Aware Super mobile app, which is the easiest way for you to check in with your super, pension and investments anytime, anywhere. View your balance, consolidate your super in minutes, make once-off contributions, update your communication preferences and more.

Learn more about the Aware Super app and download it today.

Stay on top of things

Make sure you’re across the product changes by downloading a copy of your Notice (issued September 2023). Under the heading September 2023, click on View PDF next to the name of your product.


Personal advice requires the provider to act in the client’s best interests and take into account the client’s circumstances. These rules do not apply to general advice. This communication contains general advice only and no personal advice. We have not taken into consideration any of your objectives, financial situation or needs or any information we hold about you when providing this general advice. Further this communication does not contain, and should not be read as containing, any recommendations to you in relation to our product. Before taking any action, you should consider whether the general advice contained in this communication is appropriate to you having regard to your circumstances and needs and seek appropriate professional advice if you think you need it. Contact us to make an appointment to see one of our representatives. Before making a decision about Aware Super you should read our product disclosure statement and Target Market Determination (TMD) available at or call us and we’ll send you a copy. Issued by Aware Super Pty Ltd ABN 11 118 202 672, AFSL 293340, the trustee of Aware Super ABN 53 226 460 365. Financial planning services are provided by our wholly owned financial planning business Aware Financial Services Australia Limited, ABN 86 003 742 756, AFSL No. 238430. You should read their Financial Services Guide before making a decision.