As part of integrating the two funds, we're upgrading our systems which will cause some temporary changes. The system changes are a direct result of the merger with TelstraSuper, and an important step in bringing the two funds together on a single, stronger platform.
The Adviser Portal, Member Online, the Aware Super App and transaction processing will be unavailable from 5pm on Thursday 7th May 2026 until 12pm on Monday 11th May 2026.
During this time, you won't be able to submit or process transactions on behalf of your Aware Super clients. We'd encourage you to plan ahead and submit anything time-sensitive by the following dates to help avoid delays:
Please note that the online cut‑off dates below are based on the date the member approves an adviser‑initiated transaction.
| Withdrawal | |
|---|---|
| Online | Tuesday 5 May |
| Form | Received by Monday 4 May |
| Change your investment options | |
|---|---|
| Online | 3pm Wednesday 6 May |
| Form | Received by 3pm Wednesday 6 May |
| Contribution | |
|---|---|
| BPAY®[L1] | Monday 4 May |
| Once off contribution | Tuesday 5 May |
| Regular direct debit | Wednesday 6 May |
| Rollovers | |
|---|---|
| Online & Form | Received by Monday 4 May |
This short-term service interruption is a necessary step in making the merger happen.
We appreciate your patience as we work through this one-off change.
The payment normally scheduled for 12 May will be brought forward to 4 May 2026 — approximately one week earlier.
The following payment will be processed as usual on 26 May 2026. This means there will be three weeks between these two payments, rather than the usual two.
The payment normally scheduled for 13 May will be brought forward to 4 May 2026 — approximately one week earlier.
The following payment in June will be processed on the usual date. This means there will be approximately five weeks between these two payments, rather than the usual four.
Where May is a scheduled payment month, the payment normally scheduled for 13 May will be brought forward to 4 May 2026 — approximately one week earlier.
Clients are likely to receive their income payment on or before 7 May 2026, allowing 1–2 business days for funds to reach their bank account.
If any of your clients have regular debit payments linked to their income schedule, now is a good time to reach out and help them consider whether any adjustments are needed. If they're comfortable with their payment frequency and amount, there's nothing they need to do.
Your clients will be receiving a similar communication from us soon advising them of the changes.
If you have any questions or need support, please don't hesitate to get in touch with our adviser support team:
[L1] ®Registered to BPAY Pty Ltd (ABN 69 079 137 518)
General advice only. Consider your objectives, financial situation, or needs, which have not been accounted for in this information and read the PDS and TMD before acting. Issued by Aware Super Pty Ltd (ABN 11 118 202 672, AFSL 293340) trustee of Aware Super (ABN 53 226 460 365).
Aware Super © 2026
