Your account was created on 1 December and your balanced transferred from VISSF. Your account will become active on 7 December. From this date you are able to make investment switches, rollovers and other transactions.

Aware Super online access will be available from 7 December.

You will need your Aware Super member number to register for access to your account online and use our mobile app. Before the Welcome pack arrives, you can call Aware Super to retrieve your member number.

You will also need to verify your identity using your mobile number. If your mobile number was not registered with VISSF before the transfer, you will need to call us to provide your mobile phone number.

If you update your mobile number, you will need to wait 10 minutes for our systems to update before registering online or logging in to the app.

Upon transferring to Aware Super:

  • You were provided with comparable Death, Total and Permanent Disablement (TPD) and Income Protection (IP) cover in Aware Super if you currently hold those types of cover. Where your Death cover was less than your TPD cover before the transfer, your Death cover was increased to equal your TPD cover amount.
  • TAL Life Limited will continue to be the insurer.
  • Your insurance will be provided as fixed insurance cover which means that your level of cover stays the same and the premium you pay will usually increase as you get older. To understand how this cover may be different to your current arrangement, please call us on 1300 650 873.

You can reduce or cancel your cover at any time. Log in to your account online or complete the ‘Application to reduce, cancel or change insurance cover’ form provided in your Welcome Pack.

You can change your fixed death and/or TPD cover to ‘unit-based’ cover (rounded to the nearest number of units). This means your level of cover will generally reduce as you get older, but the cost of your cover will stay the same.

You can complete the ‘Application to reduce, cancel or change insurance cover’ form provided in your Welcome Pack. 

Unlike VISSF, Aware Super is a multi-industry fund and members come from various industries.
Aware Super uses occupational insurance categories to ensure insurance is appropriately tailored to the risks of different industries and occupations.

From 1 December 2021, the cost of your insurance cover with Aware Super will be based on the Public Service + White Collar insurance category rating.

Aware Super has a range of advice services to suit your needs.

Simple advice – for your Aware Super account, including super investments, you can get over-the-phone advice at no extra cost for most members.

Comprehensive advice – also covers your finances outside super. We offer a free initial obligation-free appointment, fees apply if you proceed.

Aged care advice - we can help you make informed decisions as you reassess your own living arrangements of those of a family member.

For further information please contact us on 1300 650 873 or book an appointment.

Your income stream payments for the remainder of the financial year have been calculated based on the minimum amount required for your age and account balance on 1 December 2021, the date your account was opened in Aware Super. Therefore, your payments may be different for the remainder of the 2021 – 2022 Financial Year. More information on your income stream payments will be included in your welcome pack.

If you’d like to change your payments for this financial year, you can let us know by logging into your account online or by calling us on 13AWARE. Please refer to the flyer ‘Making the most of your Aware Super account’ which you would have received as part of your Welcome Pack. This flyer will provide you with an easy step-by-step guide on how to register for online access to your account.

Yes, you will receive a VISSF Exit Statement in late December. Please keep it for your records.

Your VISSF Exit Statement includes references to some historical VISSF product disclosure information. If you require these documents, you can request them from us.

If you are under age 60, you will also receive a PAYG Statement from VISSF for your records.

Centrelink does not consider your income stream to be a new pension, but rather a continuation of the VISSF income stream you held.

You won’t need to provide Centrelink with a new Centrelink Schedule as we will provide them with all your information.

You can generate a Centrelink Schedule yourself by logging in to your online account. However, please note that this schedule will not be accurate as it won’t include the withdrawal history from your VISSF account. We will provide you with a new Centrelink Schedule over the next few months which will include your full withdrawal history.