Why it’s important to provide a super fund with a new employee’s email address and phone number at the very beginning.

In the busy period when new employees are preparing for and settling into a new job, they are likely to have many things on their mind and ensuring that their new super fund has their contact information is probably not top of mind.

You can help! As part of SuperStream, employers and payroll providers should input email addresses and mobile numbers as part of their ‘join’ process for new super fund members. While filling in these fields is not compulsory, by doing so, you are ensuring that your employees will hear from us.

This is positive news for your employees as it means they will receive information relevant to their life stage to help them grow their super balances.

New starters often provide email addresses and mobile numbers to their employer at the commencement of their employment, however contact details aren’t always added to the payroll system or included in files sent to our clearing house. This can create a source of frustration for new members as they assume all their details have been passed onto our fund.

For over 22,000 of the 43,000 employer sponsored members who joined Aware Super in the last year, both the email address and phone number fields were empty^1.

That means that over 50% of our new members can’t easily access their account online and are not receiving important super information in a timely manner.

Why is an email address important?
 

Having a valid email address enables fund members to have immediate access to their super account online and, importantly, allows us to share information about their benefits, beneficiaries, insurance arrangements, offers, important dates and how to improve their retirement outcomes – in short, it lets us look after them a whole lot better.

Supplying a personal email address rather than a work email address means they’ll always be able to access their account when not at work, or if they do eventually change jobs.

Including the email address and mobile number in the very first contribution file is the best way to ensure your new starter can access all the benefits of their new super fund, from the outset.

Please remember, help your new employees on the path to success by providing us with their email address.

Additional tip

Members can also provide their contact details to us directly. Include the Aware Super contact details below in your employee induction packs as a reminder for them to get in touch.

How to contact Aware Super

http://aware.com.au/contact

Phone: 1300 650 873

  1. Source: Aware Super data as at 1 Sept 2021.

Related topics

Tags:
  • Starting work
  • Accessing super
  • Changing jobs
  • SuperStream
  • Super contributions
  • Employer contributions
  • Lost super