During this unprecedented and difficult time, we’re doing all we can to support everyone’s health, while we focus on delivering for our members.

As we’re all acutely aware, we are currently living in extremely difficult times, with government, businesses and our community responding to the challenges of the COVID 19 pandemic.

Many of our members are on the front line dealing with this health and economic crisis - whether directly in the hospitals and aged care facilities, or providing support through emergency services, working to keep our schools open or planning with government how to best respond to the ever-changing challenges.

At First State Super we are managing our response to ensure the health and wellbeing of our team, while maintaining the best possible service and support for our members, and monitoring markets closely to protect members’ retirement savings.

Keep up to date

on our Member news feed

Read more

A message from our CEO, Deanne Stewart

Investment markets and your super

We know many members are worried about their super as investment markets react to the coronavirus pandemic. Although it can be difficult, it’s important to remember that super is a long-term investment. Our team of experts have developed a long-term risk-adjusted strategy that aims to maximise and protect your retirement savings.

At the moment, the team is closely monitoring markets and providing you with daily updates on our Member news feed.

Our focus remains on investing in a diversified mix of good quality assets to grow your savings over time. We are also using our size and scale to quickly respond to opportunities in the markets as they arise.

Go to our Market update to watch our Chief Investment Officer, Damian Graham, give an update in a short video.

Longer than usual wait times for members at our service centre

We’re currently experiencing high call volumes and extended wait times on the phones. Thank you for your patience as we work through responding to your messages and calls.

You might find answers to your questions on our website, where we are making daily updates in response to this crisis.

Changes to financial advice appointments

We are particularly conscious of the need for financial advice at this time, when so many of our members and clients are anxious about the impact the current volatility is having on their retirement savings.

We are extending our telephone-based and online financial advice options to ensure our members can receive the support they need.

We will continue to hold advice meetings over the phone, via video conference and online to ensure members receive the support and advice they need.  Face-to-face meetings will be put on hold until further notice.

It is strongly recommended you follow advice issued by the Australian Government and if you know you could be at risk, please cancel your appointment.

Closing our member service centres

In light of social-distancing measures introduced by the Government, we’ll also be closing our Member Service Centres to visitors.

Members can talk to our member service team by calling 1300 650 873, Monday to Friday between 8:30 am and 6:00 pm (AEST/AEDT), and can post any paperwork as required.  We will ensure that our mailboxes are cleared on a regular basis to avoid any unnecessary delays.

We’ve answered some of the most frequent questions coming in from members. Read more.

Seminar cancellations

In the interests of reducing risk, and in line with government regulations of limiting numbers at public gatherings, we have made the decision to cancel all upcoming seminars.

While we have had to postpone our on-site member activity and seminar programs, we are putting in place webinar functionality to continue to provide these services to our members, employers and stakeholders.

The First State Super team

We are continuing to monitor the advice of health experts and the government. As such, we’ve implemented a work from home arrangement for the majority of our employees. 

Please rest assured we are implementing every possible workaround and  alternative, to ensure we are here to provide you with the best possible service, advice and support during this uncertain time.